In the event of cancellation, the Client shall send a notification to the following email address

 

atelier@elisabettaciorra.com

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within 14 (fourteen) working days from the date of receiving the products.

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The Client shall return the products to Elisabetta Ciorra Atelier at the Client's expense within 14 (fourteen) days of said cancellation to the following address:

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Elisabetta Ciorra

Chemin des Cuarroz 40A

1807 Blonay (VD)

Switzerland

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The goods must be returned intact, complete in all their parts and in their original packaging (envelopes and packaging), having been kept and used only for the time strictly necessary to establish and verify their condition, features and size, in accordance with normal diligence, there being no signs of wear or dirt and in compliance with the following conditions:

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• The right to cancel may be applied to the purchased product as a whole; it is not in fact possible to return only part of the purchased product (for eg., accessories, complementary items, etc.);

• In order to cancel, the product must be complete and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessories: labels, cards, tags, seals, etc.); 

• Transport expenses (and any customs duty, if applicable) arising from the return of the goods shall be borne exclusively by the Client;

• Liability for transport shall be borne solely by the Client, until confirmation of receipt by Elisabetta Ciorra Atelier;

• Elisabetta Ciorra Atelier shall notify the Client should the goods be damaged during transportation, in order for the Client to promptly file a complaint against the courier that was used and obtain appropriate compensation; the product shall then be made available to the Client, at the same time as cancelling the request for termination; 

• Elisabetta Ciorra Atelier shall not be liable in any way for damage, theft or loss that occurs during or as a result of a shipment made for the purposes of returning goods.

Elisabetta Ciorra Atelier shall arrange to refund the Client for the whole amount paid, net of consignment charges incurred and any customs duty paid for importation, within 5 (five) days from the date of receipt of the returned goods, by transferring the debited amount, via the same payment method used by the Client for the initial transaction, unless otherwise agreed.

In any case, Elisabetta Ciorra Atelier shall cancel the refund if, at the receipt of the returned goods, any of the following situations occur:

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• The returned product and/or any of its parts/accessories are damaged and/or dirty; 

• The product is without its external package and or the original internal packaging;

• The product is missing some of its integral parts and/or accessories (for eg., fastenings, ties, buckles, etc.).

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Should the right to cancel be forfeited, Elisabetta Ciorra Atelier shall arrange to return the purchased product to the sender, debiting the shipping costs from the same.