The purchased products will be delivered to the address indicated by the Client on the Order within 5-7 working days by the local postal service, at the cost specifically indicated on the website before placing the Order. Elisabetta Ciorra Atelier reserves the right to accept or refuse requests for delivery beyond the territories of Switzerland or Europe. In any case, for deliveries outside the territories of Switzerland, delivery expenses and lead times may be subject to change. 

For deliveries to countries outside of Switzerland, any customs duty for importation shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports. 

The lead times for delivery indicated in the Website are merely indicative and a delay to the delivery shall not entitle the Client to refuse the delivery or request compensation or indemnity. 

At the time of delivery, the Client shall be required to check that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).

Any damage to the packaging and/or to the product must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the local postal service.
Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery.